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How your feedback shapes the site
Your comments about the website itself drive what gets fixed and what gets improved. Corrections to casino facts, complaints about broken pages and suggestions for new content all land in the same review queue, and each one is checked against our own records before anything changes. Practical result: a message about a dead link or a stale bonus term is more likely to trigger an update than a general note that something feels off.
What makes a useful message
A clear subject line helps us sort your message quickly, but the body matters more. Name the specific page you are writing about, state what you expected to find and describe what you actually saw, then add any dates or numbers you noticed. When you flag a discrepancy, tell us which detail looks wrong and what you believe the correct figure is, so we can verify it against the operator’s own terms rather than guessing. Including your own account details is not needed and is best avoided for security reasons.
What happens to the information you send
Everything written into the form stays within the editorial team and is used only to respond to you and to improve the site. Messages are not shared with any casino operator, and your contact details are not added to any marketing list. We keep the content of your message only as long as necessary to resolve the matter, after which it is deleted. If you ask us to remove your message or your details sooner, we honour that request without delay.
Because the site is independent, nothing you write is passed back to the casinos we review. That separation means you can report a misleading bonus condition or a slow payout complaint without worrying that the operator will find out who raised it. If you prefer not to use the form, you can still raise the same points through the other contact channels listed on this page.
Before you send
- Check that the issue is about the website itself, not about a casino’s customer service — operator disputes need to go to the casino directly.
- Confirm you are aged eighteen or over before contacting us, as the site is intended for adult readers only.
- If your message concerns gambling behaviour, remember that help is available through the responsible-gambling organisations listed on this site, and we will not encourage you to chase losses.